BCN Hosted - Notice history

Swap activity finished and traffic values returned to normal trends. Completed 17:10 on 11/10/22

The ETA for the replacement routing card is 16:00 UTC. Third party engineers will perform installation and switch over following the arrival of the replacement equipment.

Failover to the backup router has finished as the firmware upgrade did not solve the issue, after checks show all ldp sessions up. Traffic has returned to normal parameters, but there is still risk of congestion due to a faulty card within the routing device. Tomorrow, a new card will arrive in London DC to replace the faulty one. Until then services might experience connectivity disruption during peak times.

The core router upgrade has finished and the third party are currently performing the after checks. Updates to follow as soon as available.

Connectivity is returning to service and we are monitoring

A software upgrade on the third party core routing device is ongoing at the moment. Updates to follow as soon as available.

The issue has been identified on a core router and they third party are currently working on a solution. Updates to follow as soon as possible.

Third party NOC engineers are continuing to investigate the outage

The issue with the BCN VeeamCC Services has been resolved. All services are now operating normally. Please contact BCN support for any issues.

Services have been restored and our engineers are monitoring and pro-actively resolving any individual customer issues.

We are continuing to work on a fix for this incident.

Following further complications to the issue our engineers continue to work on recovering the service

Our engineers are continuing to restore VeeamCC to full service. Estimated fix time of 3AM.

Our engineers are continuing to work on recovering the VeeamCC service.

Our engineers are continuing to work on recovering the VeeamCC service.