BCN Hosted - Third Party External Connectivity Issues - Affecting BCN Hosted Services – Incident details

Swap activity finished and traffic values returned to normal trends. Completed 17:10 on 11/10/22

The ETA for the replacement routing card is 16:00 UTC. Third party engineers will perform installation and switch over following the arrival of the replacement equipment.

Failover to the backup router has finished as the firmware upgrade did not solve the issue, after checks show all ldp sessions up. Traffic has returned to normal parameters, but there is still risk of congestion due to a faulty card within the routing device. Tomorrow, a new card will arrive in London DC to replace the faulty one. Until then services might experience connectivity disruption during peak times.

The core router upgrade has finished and the third party are currently performing the after checks. Updates to follow as soon as available.

Connectivity is returning to service and we are monitoring

A software upgrade on the third party core routing device is ongoing at the moment. Updates to follow as soon as available.

The issue has been identified on a core router and they third party are currently working on a solution. Updates to follow as soon as possible.

Third party NOC engineers are continuing to investigate the outage