BCN Hosted - Citrix Licencing Issue – Incident details

All systems operational

Citrix Licencing Issue

Resolved
Major outage
Started 2 months agoLasted about 2 hours

Affected

Vendor/3rd Party

Operational from 9:19 AM to 10:30 AM, Major outage from 10:30 AM to 10:53 AM, Partial outage from 10:53 AM to 11:23 AM

Updates
  • Resolved
    Resolved

    All BCN customers experiencing issues with Citrix DaaS have confirmed they are able to access the environment again.

  • Monitoring
    Monitoring

    We are starting to see impacted instances accept logins again. Awaiting full confirmation from Citrix that the issue has been fully resolved.

  • Identified
    Identified

    Citrix have confirmed they have identified the root cause of the issue and are working towards resolution. They have advised that some of the impacted customers should see successful DaaS launches as they are recovering.

  • Update
    Update

    Citrix have confirmed the issue is impacting Citrix DaaS in the EU - Citrix Cloud Status

  • Investigating
    Investigating

    Please be advised that Citrix are experiencing issues with licencing which is impacting the ability to use the platform. BCN are working with Citrix to understand timescales and next steps.