External Transit Issue - Third party issue effecting some customers - Incident details - BCN Hosted

Resolved

Major outage

Started over 4 years ago25, April, 2022Lasted about 1 hour25, April, 202210:2011:15 AMUTC

Affected

Remote Desktop Platform

Hosted Platform

Hosted Email Services

External Connectivity

Updates

Resolved
25, April, 2022 at 11:15 AMUTC
Resolved
25, April, 2022 at 11:15 AMUTC
The issue was identified as a circuit issue within our primary transit providers network - they have resolved the issue by removing the circuit from service.
Investigating
25, April, 2022 at 10:20 AMUTC
Investigating
25, April, 2022 at 10:20 AMUTC
An issue has been identified causing connectivity issues between the data centre and customers on certain ISP services. The issue is due to a third party network service between London and Manchester.

BCN Hosted - External Transit Issue - Third party issue effecting some customers – Incident details