Q&A SECTION

Q: What steps have been taken so far to investigate and remediate the issue?
A: BCN have worked directly with SonicWall and have mobilised a taskforce to identify, and rectify any affected devices.
This will take time as there are a larger number of devices affected however we are working around the clock and prioritising devices by their risk factor.

Q: Has our device been affected?
A: Yes - if you received an email regarding this from BCN, your device has been affected. You will receive confirmation from BCN once your device has been remediated.

Q: What further actions are planned to ensure full resolution and protection?
A: SonicWall have provided instruction on the steps taking to remediate the issue, these can be found here - Remediation Playbook. BCN will perform these steps on your behalf.

Q: What can my company do in the meantime to reduce the risks?
A: BCN recommend disabling SonicWall SSLVPN until you have received confirmation that your device has been remediated. This will impact any remote users who rely on SSLVPN to access work resources and as such BCN have not made this change by default however if you wish to disable SSLVPN please respond to this email to let us know.

Q: Will you let us know when our device has been remediated?
A: Yes - BCN will contact you to confirm upon completion.

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SonicWall Cloud Backup Incident